A valid credit card or debit card is required to guarantee and pay for your Roll On Up Gaming reservation. There will be a $25 cancellation fee for all parties or events canceled after payment is received. There will be a $100 cancellation fee for all parties or events canceled after payment is received and within 30 days of scheduled event. All cancellations within 72 hours prior to two weeks of the event will not be refunded their Deposits. NO REFUND is issued in the event of 2 hour party reservation being canceled within 14 days of your event. NO REFUND is issued in the event of 3+ hour Event reservation being canceled within 30 days of your event. Roll On Up Gaming will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.

Payment in full is required to hold a specific date and time. The option of not paying at the time of scheduling is for only Schools, Churches, & Non-Profit Events. If you need to make payment arrangements with an RoU Staff member please call 919-303-3100. We require a deposit for any approved scheduling 72 hours prior to Event Date. (If confirmation of arranged payment is canceled prior to the event date the cancellation policy shall be adhered to as if full payment amount was made. Roll On Up Gaming holds the right’s to bill the representative of the  School, Church, or Non-Profit the amount based on the cancellation policy within the contract agreement.)

Roll On Up Gaming is committed to protecting your privacy. We use the information we collect on the site to make bookings with Roll On Up Gaming as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

A Travel/Fuel surcharge is applied for locations in excess of 40 miles from our home zip code of 27526 or 28390.  See our Service Area section here for more information on travel surcharge.

The Roll On Up Gaming trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with both heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to begin the rescheduling process.

ONLNE GAMING POLICY:
Please keep in mind Fortnite, APEX, & other ONLINE games are a SINGLE player and limits the amount of people to play per screen. We reccomend limiting your guests to 12-15 players max to ensure a fun gaming experience for all to enjoy for a typical 2HR party. Access will be needed to plug into your Internet router using our 300 ft ethernet cable or through wifi. Your credentials will be needed if we attempt wifi, however we always reccommend a direct connection as wifi doesn’t serve as a good connection and will cause lag in game play. We are able to reach upto 300 ft. to your home with our ethernet cable. We will make every attempt to connect online, however we cannot guarantee the gameplay and ROU is not liable for it not being successful. This has been 95%successful, depending on the signal strength of your internet. The establishment of the client must have a minimum 100 mbs internet connection to ensure a streamline connection. Onlne Gaming is still undergoing a trial period as we don’t charge for this service and ROU isn’t responsible for not being able to make a direct connection due to clients internet plan. No refunds are issued due to limitied connection as we can’t control the clients internet services.